Connection problems

The dome has been working wonderfully for the last several months. However, tonight I tried to turn the system on and I cannot get it to start. My procedure and attempts were as follows:

Turn on the rotator and shutter.
Check the shutter voltage which was 13.1 volts
Start the ASCOM Device hub
Click on “Connect DOME”
The NexDome ASCOM Server panel pops up and starts the initialization process.
Usually after 25 seconds the shutter will connect and I am good to go.
However the NexDome ASCOM Server panel will start the initializing and after 30 seconds flashed to “waiting“ then to “configuring” and finally it will start to blink “Listening”.

I don’t know what it is doing, but I assume it is something simple. To remedy this I have tried the following:

Restarting the computer
Disconnecting the usb and turning everything off and then reconnecting everything.
Turning off and on switch to the shutter control.
Shouting at it.

Nothing works

Do you have any suggestions?

Thank you

Bill Hansen

11 comments

11 Comments

Russell Stewart

Jul 27, 2021

I hope that’s on Warranty, ive had it for 3 years and just installed it, I hope I don’t have to do that.

Steven Green

•

Replying to

@Russell Stewart if your system is 3 years old then you have the original boards in the rotation and shutter kits. That system only runs on ASCOM Hub not Beaver.

if you have a newer kit (shutter) and an older kit (rotator) they don’t talk to each other because they use different boards. That happened to me and a new rotator kit was shipped to me yesterday. Once I swap out the rotator the old unit gets shipped back.

Steven